Refund & Cancellation Policy
EVAAN TECHVERSE (OPC) PRIVATE LIMITED
This policy explains how cancellation and refund requests are handled for services provided by Evaan Techverse (OPC) Private Limited (“Company”, “we”, “us” or “our”). Project-specific terms agreed in a written quotation, proposal or service agreement will apply where they expressly differ from this general policy, subject to applicable law.
1. Project-Based Services
Our services may include website and software development, data processing, analytics, automation, technical consulting and related digital services. Services are scoped and priced according to the customer’s requirements. Before work begins, the customer should review and approve the scope, deliverables, charges, estimated timeline and any third-party costs in the quotation or written confirmation.
2. Cancellation Requests
Customers may submit a cancellation request by emailing contact@evaantechverse.com, quoting their order, invoice or project reference. The Company will review the request considering work completed, resources committed and non-refundable third-party purchases made with the customer’s approval.
3. Refund Eligibility
Refund eligibility depends on the agreed scope, stage of work, services already delivered and applicable law. Amounts attributable to completed work, delivered milestones or third-party services, licences, domain and hosting purchases may not be refundable where those costs have been incurred and cannot be recovered. Eligible refunds will be assessed fairly against the written agreement and applicable law. This policy does not remove rights that cannot legally be excluded.
4. Refund Processing Timeline
Once a refund is approved, the Company will normally initiate processing within 7–10 working days. The time for the amount to appear in the customer’s account may additionally depend on the bank, card issuer, UPI app, payment gateway or other payment provider. If further information or verification is required, processing may take longer; the customer will be informed where reasonably possible.
5. Failed, Duplicate or Incorrect Payments
If a payment appears to have failed despite a debit, was charged more than once, or was paid in error, contact us with the transaction reference, date, amount and payment method. We will review available records and coordinate with the relevant payment provider as appropriate. Do not email full card details, passwords, UPI PINs or OTPs.
6. Third-Party Charges
Domain registration, hosting, cloud usage, software licences, premium plugins, APIs and other third-party services may be billed separately. Once a purchase or subscription has been placed with a provider, that provider’s refund and cancellation rules may also apply. Such charges will be identified in the quotation where applicable.
7. How to Request Support
Email contact@evaantechverse.com and include your name, registered email or phone number, invoice/order reference, payment date and amount, and a brief explanation. Do not send sensitive payment credentials.